Transport Co-ordination Officer (Customer Information Technical Support)
- Exeter, Devon
- Full Time
- £30,518 - £33,699 per annum
A position has become available within the public transport team for an enthusiastic and dynamic individual who will be critical in ensuring bus users get the most accurate and timely information possible about their journey.
This role will take ownership of our Real Time Information (RTI) system, located at hundreds of bus stops across Devon and visible to thousands of users each day. The post holder will be responsible for working closely with our RTI Contractor and bus service operators to ensure the system works correctly. The postholder will need a deep technical understanding of the system and the various data feeds.
Alongside RTI responsibilities, this role will also manage the Naptan database on behalf of Devon County Council, ensuring that bus stops are accurately pinpointed and named to make journey planning as easy as possible, working closely with colleagues from NPTI (National Passenger Transport Information).
The postholder will also take responsibility for Customer Information during disruption, ensuring that accurate information is obtained from Utility Companies, colleagues in Highways and Bus Operators to correctly advise customers of diversions and bus stop suspensions, both via electronic means (such as RTI screens and websites), but also in printed format which you will design and print.
This role will also administer any future Bus Stop Suspension Fees scheme, which would involve keeping accurate records of disruption and raising Purchase Orders and/or Invoices.
This is a challenging, but vital role as a part of a small team delivering public transport for Devon’s residents and visitors.
Due to the nature of this role, the successful applicant will be required to work out of County Hall, Exeter the majority of the time.
Within your application please give clear real-life examples of how your experiences match the requirements of the role.
If you have any questions regarding the role please contact Chris Smith (chris.smith@devon.gov.uk) for an informal discussion.
How to apply
Please ensure when completing your application form that you provide a supporting statement which demonstrates how you meet the essential and desirable criteria as described in the person specification of the job description. Applications may not be taken forwards if the supporting statement is not adequately completed.
Internal Applicants, please note: If you are an existing DCC employee, please use your iTrent Employee Self Service (ESS) details to log in and apply.
Please click Apply Now to see the Job Description.
- DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. More information can be found on our Equality and Diversity webpages.
- Happy to Talk Flexible Working - The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc.
- We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.
- This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
- Personal data we collect from you will be processed in accordance with the Applicant privacy notice.
- For more information about Working for Devon please visit our Working for Devon page.
- We cannot consider visa sponsorship at this time. UK Right to Work is required. For further guidance on right to work in the UK, please visit: Work in the UK - GOV.UK (www.gov.uk).
Reference: REQ009394
Job Details
- OrganisationDevon County Council
- Work LocationExeterDevon
- Work Postcode
EX2 4QD
- Reference
REQ009394
- Occupational GroupHighways, Transport & Traffic
- Salary Details
£30,518 - £33,699 per annum
- Job TermPermanent
- Appointment TypeFull Time
- Hours
37 hours per week
- Closing Date
29/03/2026
- DBS Check Required
No