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Dartmoor Headwaters Officer (Historic Environment) - Dartmoor National Park Authority
- Teignbridge, Devon
- Part Time
- Grade 5: £35,570 - £40,444 per annum (pro rata)
Fixed-term contract until October 2029 This position is available on a fixed-term basis until 31 October 2029. Subject to project funding, we anticipate the opportunity to extend until 2033. About Us Dartmoor National Park Authority (DNPA) works in partnership with local and national stakeholders to conserve and enhance Dartmoor as a vibrant, living, working landscape and community, teeming with natural beauty, wildlife and cultural heritage. DNPA have launched an ambitious new nature enhancement strategy to restore natural processes at a catchment scale. The health of Dartmoor’s rivers, peatlands and wetlands is core to this. The Dartmoor Headwaters Programme will enhance rivers, peatlands and wetlands for environmental and societal benefits, to reduce flooding and increase biodiversity by working with natural processes in priority headwaters. Dartmoor is an internationally important archaeological landscape with human activity leaving permanent reminders of the people who have lived here over thousands of years. The Role The Dartmoor Headwaters Officer (Historic Environment) will work with the Dartmoor Headwaters Officers (NFM) to deliver natural flood management schemes that benefit nature recovery and are compliant with historic environment designations. They will help to balance the competing priorities of nature restoration, climate resilience and protection of historic features, making sure that these considerations are incorporated into the scheme designs. Ultimately, the post will help ensure that the historic environment is considered, protected and managed appropriately alongside natural environment priorities. The post holder will support the team to produce specifications and tender documents for bespoke historic environment surveys and work with contractors on-site as and when needed. They will also have the opportunity to work closely with DNPA’s archaeologists to build knowledge and learn more about the special character of the place. The Benefits Generous annual leave and flexitime policies. Cycle to work scheme. Access to electric vehicle pool car fleet. Local Government Pension Scheme. Beautiful office location on National Trust estate, with free parking and café on site. Discounts at National Park Visitor Centres. Free parking in our car parks on Dartmoor About You You will have significant professional archaeological experience including expertise in archaeological fieldwork surveys and desk-based assessments. Ideally, you will have a proven track record of building positive working relationships with a range of organisations and stakeholders, including statutory agencies, local authorities, interest groups, farmers and landowners. Experience of working with contractors to deliver high-quality outcomes is also essential. Although an awareness of natural flood management is desirable, there will be opportunities to learn about this as we deliver the project. You will be comfortable promoting key messages to a range of audiences and building positive relationships with stakeholders and the project team. When applying for this post, please highlight your suitability by referring to the essential and desirable requirements set out in the Person Specification. This information will be used in deciding those to be shortlisted. The post is based at the Authority’s head office at Parke, Bovey Tracey, but will involve travel to other sites within the National Park. If you would like to know more about this exciting opportunity, please contact Kendal Archer, Dartmoor Headwaters Manager. Dartmoor National Park Authority is a disability confident and equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. So, if you’re seeking your next challenge as a Dartmoor Headwaters Officer, please apply via our website, Apply .
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Community Developer - North Devon Voluntary Services
- North Devon, Devon
- Part Time
- £26,682 FTE (£7,211 pro rata)
Fixed term for 12 months (possible extension subject to funding) Funded by: National Lottery Community Fund Building a Strong & Vibrant Voluntary, Community and Social Enterprise (VCSE) Sector in North Devon and Torridge Thanks to a successful joint funding bid by North Devon Voluntary Services (NDVS) and Taw and Torridge Voluntary Services (TTVS) through the National Lottery Community Fund, as well as additional support through One Ilfracombe, we are looking to recruit a Community Developer. Are you passionate about fostering stronger, thriving and far more inclusive and accessible communities? We are seeking a Community Developer to help enhance the Voluntary, Community and Social Enterprise (VCSE) sector across North Devon and Torridge. You will be working with the team of place-based Community Developers and Connectors to help discover and remove the barriers, promote accessibility and ensure services are available to all. If you’re motivated by community engagement, partnership working, inclusivity, diminishing inequalities, relationship-building and creating lasting impact, we’d love to hear from you. The successful candidate will be passionate about understanding and supporting community social action mobilisation. The appointee will be employed by project partner North Devon Voluntary Services and work within Ilfracombe, but with the need to travel across Northern Devon. Experience of working in a similar role would be a benefit. Please note: Appointment is subject to references and a DBS check. Ongoing relevant training, such as safeguarding and first aid, will be provided. For an informal discussion, contact Louise Flagg at cvs@ndvs.org.uk . Please complete the application form available below from Devon Jobs or contact us on 01271 861300 to request a paper copy. Please apply by 9am on the closing date.
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TEMP Customer Relations Officer - Inclusion & Learning
- Full Time
- £28,608 per annum (£14.83 per hour)
Temporary for up to 6 months Devon County Council is establishing a temporary specialist Customer Relations team to strengthen how we manage, respond to and resolve complaints and disputes relating to SEND and Inclusion. We are looking to recruit an Inclusion and Learning Customer Relations Officer who is highly organised, empathetic and solution‑focused, with a strong commitment to resolving issues at the earliest possible point for children, young people and their families. This is a key role supporting improved experiences and outcomes by ensuring complaints and concerns are handled efficiently, fairly and in line with statutory requirements. About the role You will support the administration, implementation, monitoring, review and resolution of complaints and disputes across Inclusion and Learning, with a particular focus on SEND. Working as part of a specialist team, you will act as a central point of coordination for feedback, enquiries and complaints, ensuring timely responses and high‑quality communication. This role involves daily liaison with families, schools, colleagues across Inclusion and Learning, partner agencies and senior managers, often in sensitive or challenging situations. Key responsibilities Act as a first point of contact for complaints, concerns, feedback and general enquiries relating to SEND and Inclusion. Coordinate the day‑to‑day management of complaints and disputes, ensuring cases are logged, tracked and progressed in line with statutory guidance and council policy. Support early resolution by gathering information, facilitating communication and escalating issues appropriately where required. Monitor timescales and performance to ensure compliance with complaint regulations and agreed standards. Maintain accurate electronic and physical records using complaint management systems, databases and spreadsheets. Provide clear, timely and empathetic advice and information to families, professionals and internal colleagues. Support investigation and review processes, including preparation of documentation and reports. Produce performance data and reports to support service improvement and learning. About you You will be calm, robust and compassionate, with the ability to handle sensitive conversations professionally and confidently. You will be able to manage competing priorities, work accurately under pressure and demonstrate excellent customer service skills. Essential requirements Experience of working in a busy administrative or customer‑focused environment Excellent communication and interpersonal skills, including confidence dealing with distressed or angry customers Ability to work on your own initiative and manage a varied workload Strong organisational skills and attention to detail Commitment to confidentiality, data protection and high standards of customer service Competent IT skills, particularly in Microsoft Office (including Excel and databases) Good literacy and numeracy skills, with English and Maths to at least GCSE level (or equivalent) Desirable Experience of working within local government, social care, SEND, education or health settings Knowledge of complaints procedures, FOI, SARs or data protection legislation Experience using complaint or case management systems Qualifications in office administration or equivalent experience How to apply Internal Applicants, please note: If you are an existing DCC employee, please use your iTrent Employee Self Service (ESS) details to log in and apply. Please upload a CV with your application. Click apply now to see the full Job Description and Person Specification. DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. More information can be found on our Equality and Diversity webpages . Happy to Talk Flexible Working - The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc. We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment. This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English. Personal data we collect from you will be processed in accordance with the Applicant privacy notice . For more information about Working for Devon please visit our Working for Devon page . We cannot consider visa sponsorship at this time. UK Right to Work is required. For further guidance on right to work in the UK, please visit: Work in the UK - GOV.UK (www.gov.uk). This role requires a DBS disclosure. Reference: REQ010476
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