Team Manager - HR Casework
- Exeter, Devon, Hybrid
- Multiple Terms
- £51,356 - £55,604 per annum
1 x Permanent (Full Time 37 hours per week)
1 x Fixed Term 12 Months (Full Time 37 hours per week)
Team Manager – HR Casework
People & Culture Directorate | Devon County Council
We’re looking for passionate and experienced Team Managers (HR Casework) to join our People & Culture Directorate at Devon County Council.
We are recruiting for both permanent and 12‑month fixed‑term vacancies within our Operational Casework service.
Please clearly indicate your preferred contract type and working pattern within your application. Part-time hours will be considered.
Our Operational Casework Team
The Operational Casework Team has a strong presence, providing expert HR and employee relations advice and guidance across Devon County Council, to schools and other external clients.
Demand for the service is high, reflecting the complex and often sensitive issues faced by the organisation and its customers. This provides a challenging and rewarding environment where Team Managers lead HR Advisers to work in partnership with customers to resolve complex, high‑risk and high‑impact HR matters, supporting the delivery of vital services to our community.
As a service, we take a person‑centred approach to employee relations and are on a journey to embed restorative practices where appropriate. The role requires highly effective communicators and negotiators, able to adapt their approach to different audiences and situations, including in highly emotive circumstances.
We are seeking individuals with a ‘can‑do’ attitude, who can quickly establish credibility, support and lead experienced HR professionals, and bring a broad range of HR operational knowledge and experience.
While experience of working within local government, schools or NHS terms and conditions would be beneficial, we welcome applications from candidates with strong transferable HR experience from other sectors. As Devon County Council is undergoing significant organisational change, experience of change programmes, including restructures, consultation processes and TUPE, would be particularly advantageous.
Who You Are
We are looking for highly skilled and experienced HR professionals with a proven track record of delivering pragmatic HR solutions and leading teams in complex, customer‑focused environments. We are looking for new team members with a solution-focus and an openess to consider how we can continuously improve our service.
You will:
- Be self‑motivated, resilient and driven, with the ability to deliver under pressure.
- Have proven experience of managing HR professionals, including supervision, performance management and wellbeing.
- Be confident handling complex and sensitive employee relations casework, including disciplinary, grievance and organisational change.
- Be customer‑focused, with excellent interpersonal and communication skills that build effective working relationships.
- Have strong written skills, with the ability to communicate clearly and coherently in formal and informal settings.
- Be able to influence, negotiate and work collaboratively with managers, colleagues and Trade Union representatives.
- Be able to work flexibly and adaptively in response to changing priorities and operational demands.
Our Offer to You
Working for Devon County Council delivers all the benefits you would expect from a large public sector employer, including:
- Incremental pay increases within your grade
- Generous annual leave and other holiday entitlements
- Flexible working arrangements
- Entry into the Local Government Pension Scheme
- Employee Assistance Programme
- Discount schemes
Find out more about Our Offer to You and our People Strategy.
Benefits
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On‑site parking
- Hybrid working
Schedule
Flexi‑time
Monday to Friday
For more information or to request an informal discussion about this opportunity, please contact: Kathryn Chidzey‑Jones, Head of HR Casework - kathryn.chidzeyjones@devon.gov.uk
How to apply
Please ensure when completing your application form that you provide a supporting statement which demonstrates how you meet the essential and desirable criteria as described in the person specification of the job description. Applications may not be taken forwards if the supporting statement is not adequately completed.
Internal Applicants, please note: If you are an existing DCC employee, please use your iTrent Employee Self Service (ESS) details to log in and apply.
Please click Apply Now to see the Job Description.
- DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. More information can be found on our Equality and Diversity webpages.
- Happy to Talk Flexible Working - The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc.
- We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.
- This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
- Personal data we collect from you will be processed in accordance with the Applicant privacy notice.
- For more information about Working for Devon please visit our Working for Devon page.
- We cannot consider visa sponsorship at this time. UK Right to Work is required. For further guidance on right to work in the UK, please visit: Work in the UK - GOV.UK (www.gov.uk).
- This role requires a DBS disclosure.
Reference: REQ009282
Job Details
- OrganisationDevon County Council
- Work LocationExeterDevonHybrid
- Work Postcode
EX2 4QD
- Reference
REQ009282
- Occupational GroupHR & Recruitment
- Salary Details
£51,356 - £55,604 per annum
- Job TermPermanentFixed
- Appointment TypeFull TimePart Time
- Hours
37 hours per week
- Closing Date
09/03/2026
- DBS Check Required
Yes