Outreach Money Advice Caseworker - Encompass Southwest
- Exeter, Devon, Hybrid
- Full Time
- £26,228 - £29,007 per annum (depending on experience)
Place of Work: Hybrid working, with a combination of Exeter City Council offices (minimum two days per week), home working, and travel across Exeter City to deliver home visits, outreach and community-based appointments as required.
Contract Term: Fixed contract until 31st March 2029
Start Date: As soon as possible
This role forms part of the Exeter Crisis & Resilience Fund partnership, delivered by Navigate, Churches Housing Action Team (CHAT) and Encompass Southwest – the collaboration is known as Wis£rmoney. Together, we provide a seamless service that supports residents from immediate financial crisis through to long-term resilience. Our partnership combines specialist money and debt advice, welfare benefits advice, housing support, homelessness prevention, trauma-informed practice and financial education to provide holistic support for people experiencing financial hardship. Rather than asking people to navigate multiple services, we work together to ensure they receive the right support at the right time, through a coordinated ‘No Wrong Door’ approach.
The Outreach Money Advice Caseworker will provide specialist money and debt advice to people experiencing financial hardship, with a particular focus on preventing homelessness, sustaining tenancies and supporting residents to achieve long-term financial stability.
Working as part of the Exeter Crisis & Resilience Fund partnership, you will manage a caseload of clients experiencing complex financial circumstances, providing FCA-regulated debt advice, welfare benefits advice, budgeting support, advocacy and practical assistance.
Recognising that financial hardship rarely exists in isolation, you will work closely with housing providers, landlords, Exeter City Council and partner organisations to address the wider issues affecting people’s financial wellbeing. Using a relationship-based, person-centred approach, you will deliver outreach across Exeter through home visits, community venues and flexible methods of communication, ensuring vulnerable residents can access the support they need.
We’re looking for people who genuinely want to make a difference. Previous experience in money advice isn’t essential—we’ll provide the training and support you need to develop the technical knowledge and skills. What matters most is that you’re an excellent communicator, a natural problem solver and someone who enjoys working alongside people to help them overcome challenges. If you’re passionate about helping people regain confidence, improve their financial wellbeing and build long-term stability, we’d love to hear from you.
Hybrid working, with a combination of Exeter City Council offices (minimum two days per week), home working, and travel across Exeter City to deliver home visits, outreach and community-based appointments as required.
If you would like to know more, or have a discussion about this position, please email c.fisher@encompass-sw.org.uk.
Download full job description here
Interested in applying? Please download this application form and send completed to c.fisher@encompass-sw.org.uk,
Job Details
- OrganisationOther Organisations
- Work LocationExeterDevonHybrid
- Work Postcode
- Reference
AC7116
- Occupational GroupAdministrative, Secretarial & Office Support
- Salary Details
£26,228 - £29,007 per annum (depending on experience)
- Job TermFixed
- Appointment TypeFull Time
- Hours
37.5 hours per week
- Closing Date
12/11/2026
- DBS Check Required
Yes