Customer Support Centre Advisor x 2 - Teignbridge District Council
- Teignbridge, Devon
- Part Time
- £25,989 - £29,540 per annum, pro-rated (career graded) (subject to 26/27 Pay Review)
2 x Part-Time roles:
Role 1: 27.5 hours per week (Monday - Friday, 9am - 2.30pm)
Role 2: 28 hours per week (Monday, 9am - 3pm and Tuesday - Friday, 9am - 2.30pm)
Quote from Shyla a recent new starter
‘I have been with the customer support team for just over 4 months now and I couldn't have asked for a better team! I have been thoroughly supported with training and settling in and now feel confident to tackle all calls, even those with complex queries.’
Do you thrive on variety, enjoy a challenge, and love all things customer-oriented?
We do things well and keep developing.
We’re looking for two part time Customer Support Centre Advisors who are passionate about delivering outstanding service and resolving customer enquiries at the first point of contact. You wil be part of a friendly, multi-disciplined team where customer focus drives our performance and continuous improvement. The role involves:
- Providing exceptional front-line customer service across all service areas and access channels.
- Resolving routine enquiries efficiently and empathetically.
- Taking ownership of customer interactions, especially in emotive situations, empowering and influencing customers toward positive outcomes.
We’re Better Together.
You’ll enjoy working as part of a supportive team, helping us deliver our vision of making Teignbridge a healthy and desirable place where people want to live, work, and visit.
We are an equal opportunities employer, committed to building a diverse and inclusive organisation. We welcome applications from all qualified candidates, regardless of their age, caring responsibilities, disability, gender/sex, gender reassignment/trans status, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sexual orientation and socio-economic status. We also welcome applications from military veterans and their families.
We can offer:
- Generous Local Government Pension Scheme.
- Hybrid and flexible working – Part office based, and part home based.
- Free car parking (we also have close access to a mainline train station).
- A refurbished modern low carbon emissions office space.
- Generous annual leave and wellbeing package.
- Heavily discounted membership at Teignbridge District Council Leisure Centres.
- Cycle to Work Scheme.
- Opportunities for career and self-development.
- 24/7 employee discount access and employee assistance support.
To be successful in this role, you will:
- Have experience in inbound/outbound contact centre environments or similar customer-facing roles.
- Be confident in handling challenging conversations with professionalism and care.
- Have GCSEs in English and Maths at Grade C / Grade 4 or above, or equivalent competency gained through work experience and learning.
- Bring relevant experience or transferable skills, with the ability to learn quickly and adapt to new challenges.
- Pay close attention to detail and remain calm and composed under pressure, especially in challenging situations.
- Excel in customer service, with clear and accurate communication skills when engaging with colleagues, the public, and partner agencies.
- Enjoy working collaboratively and contributing to team goals and shared success.
It is vital to read the job description and person specification for this role - it will help you understand whether your knowledge, skills and experience match the job requirements. In your supporting statement please tell us how you meet each of the essential criteria we ask for in the person specification.
For an informal discussion, please contact Graham Rees, Customer Support Team Leader on 01626 215503.
For further information and to apply, please click here: https://jobs.teignbridge.gov.uk/itlivetdc_webrecruitment/wrd/run/etrec179gf.open?WVID=3455862gMN&LANG=USA&VACANCY_ID=6998755vz3
No agencies please.
Closing Date: Sunday 12th April 2026 at midnight.
Interview Date: Wednesday 22nd and Thursday 23rd April 2026.
Job Details
- OrganisationTeignbridge District Council
- Work LocationTeignbridgeDevon
- Work Postcode
TQ12 4XX
- Reference
REQ000517
- Occupational GroupAdministrative, Secretarial & Office Support
- Salary Details
£25,989 - £29,540 per annum, pro-rated (career graded) (subject to 26/27 Pay Review)
- Job TermPermanent
- Appointment TypePart Time
- Hours
Role 1: 27.5 hours perk week (Monday - Friday, 9am - 2.30pm) / Role 2: 28 hours per week (Monday, 9am - 3pm and Tuesday - Friday, 9am - 2.30pm)
- Closing Date
11/04/2026
- DBS Check Required
Yes