Civil Parking Enforcement Supervisor
- West Devon, Devon
- Full Time
- £30,518 - £33,699 per annum
About the Role
We are seeking a motivated and professional Civil Parking Enforcement Team Supervisor to join our Parking Services team based at Ryefields, West Devon. This role will involve regular cross-base working to support enforcement operations across the wider Devon area.
As a Team Supervisor, you will play a key role in ensuring parking regulations are observed and enforced in a fair, accurate, consistent, and professional manner within the Civil Enforcement Area in accordance with the Traffic Management Act 2004, local policies, and operational procedures.
Your work will help ensure Devon's highways remain safe, accessible, and available for all users while supporting the efficient movement of traffic and contributing to the County Council's wider transport and environmental objectives.
Key Responsibilities
- Supervise and support Civil Enforcement Officers (CEOs) in their daily duties.
- Complete staff 121 meeting.
- Ensure parking regulations are enforced consistently and in accordance with legislation and local policies.
- Maintain expert knowledge of:
- Traffic Management Act 2004
- Traffic Signs Regulations and General Directions (TSRGD)
- Relevant parking and traffic legislation
- Keep abreast of national legislative changes and assist with service improvements and procedural updates.
- Maintain detailed records of enforcement activities.
- Monitor the quality and accuracy of Penalty Charge Notices (PCNs) and CEO notes.
- Investigate irregularities, errors, or omissions and implement corrective actions where required.
- Identify training and development needs within the team and support continuous improvement initiatives.
- Promote best practice and maintain high standards of customer service.
- Support operational requirements across multiple bases within Devon.
About You
Essential Criteria
- Experience within Civil Parking Enforcement, traffic management, or a similar enforcement environment.
- Previous supervisory or team leadership experience.
- Strong understanding of parking enforcement legislation and procedures.
- Excellent communication and interpersonal skills.
- Ability to maintain accurate records and reports.
- Strong organisational skills and attention to detail.
- Ability to work independently and make sound decisions under pressure.
- Full UK Driving Licence.
- Ability to drive both manual and automatic vehicles.
- Flexibility to travel and work across various locations throughout Devon.
Desirable Criteria
- Civil Enforcement Officer qualification or equivalent.
- Experience coaching, mentoring, and developing staff.
- Knowledge of local authority parking operations and appeals processes.
Benefits Package
We offer a comprehensive benefits package designed to support your wellbeing, work-life balance, and career development, including:
- Competitive salary
- Local Government Pension Scheme (LGPS)
- Generous annual leave entitlement, plus Bank Holidays
- Enhanced family-friendly policies
- Employee Assistance Programme (EAP) providing confidential support and counselling
- Access to health and wellbeing initiatives
- Ongoing training and professional development opportunities
- Career progression opportunities within the service
- Paid uniform and equipment provided
- Fleet vehicles available for operational duties
- Employee discount and salary sacrifice schemes (where applicable)
- Flexible working arrangements where operationally possible
Why Join Us?
This is a rewarding opportunity to take a leading role in delivering an essential public service. You'll help keep Devon's roads safe, ensure fair and consistent parking enforcement, and support a dedicated team committed to making a positive difference within local communities.
If you're an experienced professional with strong leadership skills and a passion for public service, we'd love to hear from you.
Apply today and help shape the future of parking enforcement across Devon.
For an informal discussion please contact Emma McCord Emma.Mccord@devon.gov.uk
How to apply
Please ensure when completing your application form that you provide a supporting statement which demonstrates how you meet the essential and desirable criteria as described in the person specification of the job description. Applications may not be taken forwards if the supporting statement is not adequately completed.
Internal Applicants, please note: If you are an existing DCC employee, please use your iTrent Employee Self Service (ESS) details to log in and apply.
Please click Apply Now to see the Job Description.
- DCC embraces the positive benefits of a diverse workforce and is committed to providing an environment that is inclusive and safe. We welcome applications from people who share our commitment to stop discrimination, challenge inequality and promote diversity across Devon. More information can be found on our Equality and Diversity webpages.
- Happy to Talk Flexible Working - The Council offers flexible working arrangements in terms of when and where people work e.g. hybrid working, part-time, condensed hours etc.
- We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment.
- This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.
- Personal data we collect from you will be processed in accordance with the Applicant privacy notice.
- For more information about Working for Devon please visit our Working for Devon page.
- We cannot consider visa sponsorship at this time. UK Right to Work is required. For further guidance on right to work in the UK, please visit: Work in the UK - GOV.UK (www.gov.uk).
- This role requires a DBS disclosure.
Reference: REQ010099