Last day

Welfare Caseworker

job logo image
Work Location
Pupils on Roll
Pupils on Roll
Occupational group
Social Care & Health
Salary details
Grade E - starting salary £26,495 per annum (depending on qualifications and experience)
Job term
Appointment type
Full Time
Closing Date
21 June 2018
Interview date
w/c 2 July 2018
  • Bookmark this job

Education & Student Support - Wellbeing Services

The University of Exeter is a member of the prestigious Russell Group of research-intensive universities. We combine world-class teaching with world-class research, and have achieved a Gold rating in the Teaching Excellence Framework Award 2017. The University of Exeter has over 22,000 students and 4,600 staff from 180 different countries and has been rated the WhatUni2017 International Student Choice. Our research focuses on some of the most fundamental issues facing humankind today, with 98% of our research rated as being of international quality in the 2014 Research Excellence Framework. We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students.

This post is available from July 2018 and plays a key part in the University's offering of pastoral and welfare support for students. You will act as the first point of contact and provide first response for students experiencing personal problems and difficulties, and will co-ordinate a response and provide support which is tailored to individual students' needs, signposting and referring to specialist support. This will include responding to mental health crises, liaising with other University staff and external agencies as appropriate.

You will sit under Wellbeing Services and report to the Welfare Operations Manager, but your work will involve extensive networking and liaison with individuals in academic colleges and across a range of services. In addition to working directly with students, you will offer advice and support to other members of staff, and will also have the opportunity to contribute to the development of policies and procedures.

We are seeking a person who is able to combine exceptional interpersonal skills with a resilient attitude, and a practical, solution-focused approach. In return, we will provide an exciting, varied and rewarding role within a dynamic and supportive team, committed to providing the best possible experience for our students.

The University offers some fantastic benefits, including 41 days leave per year, options for flexible working, numerous discounts at leading retailers, onsite gym, cycle to work scheme, sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to 6 weeks full pay), and a new Fertility Treatment Policy; and a stunning campus environment in the heart of Exeter. If you are not currently in Exeter please have a look at our website for some further information on what a beautiful part of the country we are based in.

For further information and an informal discussion about the post, please contact Sarah O’Brien by emailing

This role may be subject to additional background screening.

The University of Exeter is an equal opportunity employer. We are officially recognised as a Disability Confident employer and an Athena Swan accredited institution. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented in the workforce.

Applications should be made via our website. For more information and to apply online, please visit Please quote reference number R50268 in any correspondence.


Job location