Support Worker - Devon Partnership NHS Trust

  • Multiple Locations
  • Full Time
  • £20,330 - £21,777 pro rata (Agenda for Change, Band 3)

About Devon Partnership Trust
We provide mental health and learning disability services, as well as a range of specialist and secure services for the wider south west region and nationally. We are passionate about promoting good mental health and wellbeing. We strive to use the expertise and resources within our organisation, and through our partnerships, to deliver high quality services that are safe and focused on people's recovery.

Our values
We not only recruit employees based on their qualifications and experience - we recruit individuals who possess and demonstrate the behaviours which underpin the core values of our organisation. These values include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity and compassion. We can bring those values to life in our everyday tasks by giving a smile, making time for people, challenging ourselves and others, and being open to new ideas.
We are committed to being an inclusive employer and applications are encouraged and welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time, job share and flexible working applications will be considered and supported, where possible. We particularly encourage applicants with lived experience of mental health and learning disabilities. We are a Disability Confident Employer. Applicants who declare a disability and meet the essential criteria in the job description will be invited to interview.
Our professional responsibility is to reduce the risk of infection to others as far as possible. Getting vaccinated against diseases which can be passed person to person in healthcare settings is part of this responsibility. The Trust will provide advice, guidance and support on vaccinations and access to vaccinations where requested.

Community Support Worker - Access and First Response Service
24/7 shift pattern including weekends and night duty
- Are you someone looking to start a career in one of the UK’s most respected mental health trusts?
- Would you like to do a job that makes a difference every day?
- Would you like to experience life in one of the UK’s most beautiful areas, with exciting cities, charming countryside and magnificent coastlines?
We are seeking to recruit an enthusiastic and motivated individual to join our mental health First Response Service, an exciting newly commissioned 24/7 service based in Exeter. The team promotes a dynamic and innovative way of working, responding to crisis referrals mostly over the telephone but with the opportunity of face-to-face assessments. The Access and First Response Service responds to mental health crisis calls and referrals, providing support, guidance and signposting. The service further delivers timely and responsive face to face assessments where indicated.

About you
The successful candidate must have experience working with people with mental health problems. You must be enthusiastic, person centred and able to provide a flexible and creative approach to care delivery. The pace of work is often fast, due to the very nature of crisis work. You will be required to be a team player, enjoy working within urgent care and feel confident at delivering evidence-based interventions.
You will work alongside senior mental health professionals as part of a multi-disciplinary team with the opportunity of developing links with other professionals and teams in a wide variety of settings. We offer training opportunities, regular supervision and performance reviews. The role will also require the post holder to work with administrative processes on a day-to-day basis i.e. generating documents and sharing with other professionals.
The post holder will be expected to work shifts covering 24 hours 7 days a week, including bank/public holidays.
Under the daily supervision of mental health practitioners, the post holder will work as part of the multi-disciplinary team to support the delivery of crisis response for clients with a range of mental health presentations. The post holder will respond to crisis calls, supporting people within a recovery model, with the aim of promoting ‘Right Place, Right Care, Right Time’. The post holder will also attend face to face assessments with a senior practitioner when required.
If you do not hold a QCF/NVQ Level 3 in Health & Social Care, an equivalent qualification, or the Care Certificate – you will need to complete the Care Certificate within 3 months of commencement of the Band 3 post.
If you have a minimum of 6 months experience in the last 2 years working in a care role, but do not hold the Care Certificate, you can complete the form “Care Certificate Evidence Document” from the additional documentation list to evidence that this experience is equivalent to the 15 standards as set out within the Care Certificate. You will need to take this completed form to interview where it will be reviewed by the appointing manager and, if you meet the criteria, the manager can approve this in place of completing the Care Certificate.
More information about the content of the Care Certificate can be found at
We will also offer entry onto our Apprenticeship programme to initially undertake the Level 3 in Health & Social Care. This is open to applications every 6 months. This allows entry onto our career progression pathway to enable you to undertake further training to degree level clinical posts. If you are interested in developing a career in care but do not have the relevant experience required, then please contact our Practice Education Team who give your details of our up and coming apprenticeship careers events on

About us
Join us at Devon Partnership NHS Trust and you’ll be joining an award-winning organisation that is passionate about mental health and learning disability. One that cares about the people it supports – and one that also cares about its staff.
You will be part of a team that is compassionate, supportive and genuinely committed to working together with the people who use our services, their families and carers in everything that we say and do.

Our offer to you
We recognise our people want to learn and develop, becoming the best that they can be. We offer all our staff a range of training opportunities including a variety of in-house training programmes designed and delivered by experts, and opportunities to access external training where appropriate.
In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Benefits of working at Devon Partnership NHS Trust include:
- Commitment to flexible working where this is possible;
- 27 days of annual leave per year plus bank holidays, increasing to 29 days after 5 years and 33 days after 10 years’ service with the NHS so you can really enjoy what Devon has to offer;
- Individual personal development plans and a commitment to ongoing training;
- Generous NHS pension scheme;
- Good maternity, paternity and adoption benefits;
- Health service discounts and online benefits;
- Incremental pay progression;
- Free confidential employee assistance programme 24/7;
- Access to our staff networks;
- Health and wellbeing opportunities;
- Cycle to Work Scheme and reduced public transport rates;
- Structured learning and development opportunities.

Application supporting information
As part of the application process, you may be asked four simple values based recruitment questions. Your responses will determine we are happy to progress with your application.
If you are shortlisted, you will be contacted by email with interview details. Therefore, it is important that you check your NHS jobs account regularly. To access emails from us, please log into your account, and go to 'My Applications'.
In submitting an application form, you authorise Devon Partnership NHS Trust to confirm any previous NHS Service details via the Electronic Staff Record Inter Authority Transfer process should you be appointed. We will not seek references until you have been made a conditional offer.
Please note by applying for posts that require a professional registration, you are also consenting to this being checked prior to interview. Preference will be given to staff at risk in priority order.
Any identification documents supplied as part of the recruitment process will be verified manually and electronically in line with NHS employment check standards.

Please note
This advert will be withdrawn when a sufficient number of applications have been received. If you have part completed an application, we will contact you to advise you of this.
As a new member of staff to Devon Partnership NHS Trust, you will be required to attend a full induction programme at the beginning of your employment. The content and length of this programme will depend on your new job role and where you will be working. This can be between one day for non-clinical staff and up to 10 days for inpatient clinical staff.
Thank you for applying.

Disclosure and Barring Service (DBS) Check
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and, as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

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Job Details

  • OrganisationOther Organisations
  • Work LocationExeterDevon
  • Work Postcode


  • Reference


  • Occupational GroupSocial Care & Health

  • Salary Details

    £20,330 - £21,777 pro rata (Agenda for Change, Band 3)

  • Job TermPermanent
  • Appointment TypeFull Time
  • Hours

  • Closing Date


  • DBS Check Required