- DEVON COUNTY COUNCIL
- Digital Transformation & Business Support
- Work Location
- County Hall, Topsham Road, Exeter, Devon EX2 4QD
- Occupational group
- Salary details
- £36,153 - £39,961 per annum
- Job term
- Appointment type
- Full Time
- 37 Hours per week
- Closing Date
- 27 January 2019
- Interview date
- w/c 28/01/2019
- For an informal discussion please contact
- Kieron Kilbride, Digital Transformation Manager on 01392 383000
Digital services are at the heart of Devon County Council’s mission to make it easier for people to get things done.
If you have a background in digital service user research, are interested in working as part of a new agile digital team and would like to work in Exeter with great access to countryside and coast then we’d like to hear from you.
We’re looking for people that can help us to create better digital services that meet the high expectations of our customers. The team will be working across the organisation to discover, design and develop exciting new digital services that can further enhance our existing reputation for digital innovation
Local government is changing and needs people with digital skills. In return DCC offers benefits such as competitive salaries, flexible working, a pension scheme, working from home / other offices and a staff discount scheme. For more information please look at our Working for Devon website.
- The User Research Manager will be part of a team of digital specialists that will work closely with people across the organisation to create digital services using a new low code digital platform
- The User Research Manager will be responsible for designing and undertaking crucial research activity, delivering actionable findings that improve the usability of our digital services
- You’ll be able to manage all user research activities, including recruiting and managing participants, and designing and delivering research sessions at each stage of the product development lifecycle.
- You’ll enjoy turning research outcomes into compelling stories, and communicating these to colleagues to build an understanding of user needs
- You’ll relish the challenge of establishing a new user research capability within the organisation and ensuring the voice of the user is widely heard
- You’ll have experience of working in an agile environment and will know how to use different research methods to provide the insight required by teams
This is an exceptional opportunity to help the organisation deliver fantastic services that adhere to its digital principles at a time of rapid digital transformation across local government
For an informal discussion, please contact Kieron Kilbride, Digital Transformation Manager on 01392 383000.
Please apply to Kieron Kilbride firstname.lastname@example.org including your CV and a supporting statement which evidences your suitability for the role against the essential criteria within the person specification of the job description.
If you have a disability and wish to take advantage of our disability confident employer commitment please state this at the top of your supporting statement, you are not required to declare any disability before receiving a job offer (see below for further details)
DCC is positive about disabled people and as a “disability confident employer” we guarantee to offer an interview to all disabled applicants who clearly demonstrate that they meet the minimum (essential) criteria for the post. Applicants are not required to declare any disability before receiving a job offer but if you have a disability and wish to take advantage of our disability confident employer commitment please make this clear on your supporting statement.
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