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Service Design Manager

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Organisation
DEVON COUNTY COUNCIL
Business/Department
Digital Transformation & Business Support
Work Location
County Hall, Topsham Road, Exeter, Devon   EX2 4QD
Pupils on Roll
Pupils on Roll
Reference
DIG/18/02912
Occupational group
IT
Salary details
£36,153 - £39,961 per annum pro rata
Job term
Permanent
Appointment type
Full Time
Hours
37 Hours per week
Closing Date
27 January 2019
Interview date
w/c 28/01/2019
For an informal discussion please contact
Kieron Kilbride, Digital Transformation Manager on 01392 383000
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Digital services are at the heart of Devon County Council’s mission to make it easier for people to get things done.

If you have a background in service design, are interested in working as part of a new agile digital team, and would like to work in Exeter with great access to countryside and coast then we’d like to hear from you.

We’re looking for people that can help us to create better digital services that meet the high expectations of our customers. The team will be working across the organisation to discover, design and develop exciting new digital services that can further enhance our existing reputation for digital innovation

Local government is changing and needs people with digital skills. In return DCC offers benefits such as competitive salaries, flexible working, a pension scheme, working from home / other offices and a staff discount scheme.  For more information please look at our Working for Devon website.

The role:

  • The Service Design Manager will be part of a team of digital specialists working closely with people across the organisation to create digital services The Service Design Manager’s work will be crucial to ensuring our customers can easily get things done using services that also meet business requirements

About you:

  • You’ll be confident working collaboratively with people to identify and respond to problems using your own tried-and-tested service design toolkit
  • You’ll be comfortable synthesising user research, data analytics and business analysis to lead the creation of service designs.
  • You’ll relish the challenge of establishing a new digital service design discipline and convincing others of the value of this approach
  • You’ll have experience of working in an agile environment and designing digital services that reflect the Local Government Digital Service Standard

 

This is an exceptional opportunity to help the organisation deliver fantastic services that adhere to its digital principles at a time of rapid digital transformation across local government

Application Process:

Please apply to Kieron Kilbride kieron.kilbride@devon.gov.uk including your CV and a supporting statement which evidences your suitability for the role against the essential criteria within the person specification of the job description. 

If you have a disability and wish to take advantage of our disability confident employer commitment please state this at the top of your supporting statement, you are not required to declare any disability before receiving a job offer (see below for further details)

DCC is positive about disabled people and as a “disability confident employer” we guarantee to offer an interview to all disabled applicants who clearly demonstrate that they meet the minimum (essential) criteria for the post. Applicants are not required to declare any disability before receiving a job offer but if you have a disability and wish to take advantage of our disability confident employer commitment please make this clear on your supporting statement. 

The Equality Act defines a person as having a disability if they have a physical or mental impairment which has substantial and long-term adverse effect on their ability to carry out normal day to day activities or would suffer one if they were not receiving treatment or if the effects were not offset by other measures or a progressive condition that is likely to result in a substantial and long-term adverse effect in the future e.g. cancer, HIV, multiple sclerosis or a severe disfigurement

 

For an informal discussion, please contact Kieron Kilbride, Digital Transformation Manager on 01392 383000.

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