33Days left

Customer Contact Team Member Apprentice x 2

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Organisation
SOUTH HAMS/WEST DEVON
Business/Department
Work Location
Totnes, Devon  TQ9 5NE
Pupils on Roll
Pupils on Roll
Reference
APPCTM
Occupational group
Apprenticeships/Training Programmes/Courses
Salary details
£8,682 per annum
Job term
Training Programme/Course
Appointment type
Full Time
Hours
37 hours per week
Closing Date
26 May 2019
Interview date
For an informal discussion please contact
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Opportunities have arisen for two motivated and enthusiastic Customer Contact Apprentices to join the Customer Contact Team. This is a great chance to gain a Customer Service Level 2 qualification whilst working for the Customer Service team.

This apprenticeship is an excellent opportunity to gain a wealth of knowledge, experience and training in the world of Customer Services, with support from managers and colleagues from all Services.

To be successful you will need to engage with a wide range of customers from across the community through a variety channels, be comfortable working with new and changing technologies, and display a positive and helpful approach to your work.

The right candidates must have an excellent telephone manner with the ability to deliver first class customer service, empathise, advise and offer support to our customers.

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The IMPACT Behavioural Framework has been developed to support South Hams District and West Devon Borough Councils' ambitions for their workforce. The framework aims to enhance both individual and organisational performance and will be applied in recruitment, performance management and career progression. It defines the behaviours that all colleagues across both councils are expected to consistently demonstrate at work. The framework can be found on the right hand side of this page under ‘Related Information’.

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